STORE your cartridge on its side immediately after use. Simply lay the cartridge on its side after use for the best performance. (Once the oil is almost gone, stand upright so the last bit of oil reaches the intake holes.)
STORE your cart in a cool-ish and dark-ish place. Like humans, Himalaya oil ages more quickly when stored in direct light or high heat.
BATTERIES: less is more. High-voltage batteries can burn the oil. Less powerful batteries work better - and taste better - because they vaporize the oil gently and evenly. This protects the terpenes and other delicate compounds found in Himalaya. Sweet spot: 2.8V to 3.5V. Above 3.5V, it's easy to burn the oil, so go easy with the button.
CONTACT US if you don't find your answers here. If your cartridge has an issue, we want to know about it. We're always trying to improve, so tell us what we could be doing better.
***IMPORTANT*** Always use the original Himalaya charger to charge your Himalaya battery. Do not charge the battery on 3rd-party chargers.
Questions & Answers
What's the difference between Himalaya Original and Himalaya Live Sauce? ⌄
Himalaya Original is extracted from cannabis that's been slow-cured, just like flower. This gives Original a deep, rich flavor, similar to cannabis flower.
Himalaya Live Sauce is extracted from "fresh-frozen" cannabis, frozen fresh at the farm immediately after harvest. This gives Live Sauce an explosively bright, fresh flavor.
Both Himalaya Original and Live Sauce contain single-strain cannabis extract, with the full-spectrum of cannabis-derived terpenes and other beneficial compounds.
Are Himalaya carts safe and free of contaminants? ⌄
Yes. We take quality control seriously, and we rigorously test the cannabis we use, the cannabis oil we make, and the cartridges we fill. By the time a Himalaya cartrige reaches the dispensary, it's been tested multiple times by an independent laboratory. And because we make all Himalaya products ourselves at our headquarters in the City of Trees, we know exactly what goes in to each and every cartridge. We can guarantee that Himalaya is safe and free of toxic contaminants. To learn more, visit the Safety page.
What is the difference between Himalaya and oil with "natural terpenes"? ⌄
Every Himalaya cartridge contains 6-8% of the original, cannabis-derived, strain-specific terpenes and other essential compounds.* That's how we're keeping weed real.
Products marketed as containing "natural terpenes" or "botanical terpenes" are flavored with terpenes derived from other plants: pine trees, lemons, etc. (These are the same chemicals used in plug-in air fresheners and perfume.) These cannabis products may contain few, if any, of the original cannabis-derived terpenes. We think of these products as "flavored THC".
What do you mean by "essential compounds" in the above question? ⌄
Along with over 100 terpenes, cannabis contains other light, volatile compounds with notable flavors and aromas. For example, esters - not terpenes - are responsible for flavors such as pineapple, banana and strawberry. We preserve the original cannabis-derived esters along with the terpenes.
Do you sell flavored carts? ⌄
Himalaya carts are "flavored" with cannabis! Every strain has a unique flavor. Our process captures these fragile flavor compounds for your enjoyment.
Differences between strains extend beyond flavor. Strains have unique psychoactive effects as well. For example, Sativa strains are often stimulating, while Indica strains are typically relaxing. These differences between Sativa and Indica strains result from their distinct terpene profiles. This is one reason why many consumers prefer Himalaya over "flavored THC". The benefits of cannabis require the full spectrum of beneficial compounds found in the plant. It's impossible to replicate or mimic the unique effects of cannabis generally - or each strain specifically - using non-cannabis terpene blends or other added flavors.
Why does your hardware (the cartridge and battery) change so often? ⌄
We are always looking to improve. Cartridge technology is changing rapidly. And we customize our designs, which leads to frequent changes. We will be introducing radically improved cartridges in the coming months!
Why don't you offer some crazy ass strain? ⌄
Himalaya is not weed-like product. Himalaya is made from real weed; Himalaya IS real weed. (The main difference between "trimming" and "refining" is that you use metal scissors to trim and we use molecular scissors to refine.)
That means we only offer strains that folks actually grow. Sour Tangie plants make Sour Tangie carts. Pretty simple.
Can you ship to another state? ⌄
No. Himalaya is only available in California through state-licensed cannabis retailers.
Why aren't you in my favorite dispensary? ⌄
Good question. You should ask them.
Tips & Troubleshooting
Store your cart properly
Storing your cartridge in the proper orientation helps prevent clogs and ensure optimum performance. Simply lay the cartridge on its side immediately after use. (Once the oil is almost gone, stand the cartridge upright so the last bit of oil reaches the intake holes.)
Cap the cartridge when not in use. Keep the oil fresh by replacing the mouthpiece plug and clear rubber cap. These caps lock in the terpenes and keep oxygen out! Locking out oxygen is the #1 way to keep the oil fresh!
For long-term storage, avoid bright light or high heat. Our full spectrum concentrate contains all sorts of delicate compounds. For freshness, store Himalaya oil where it's protected from high heat or direct sunlight. A drawer, closet or cabinet at room temperature works great! (Basically, avoid storing your cartridge in hot cars or under bright lights.)
Using the Cartridge:
Q: The cartridge seems clogged. I can't suck any air through.⌄
A: The fix for this is simple. (But first, please double-check that the rubber end cap is removed.) Simply take a paperclip, straighten it, and carefully insert it into the bottom of the cartridge (where the cart attaches to the battery). Push the paperclip in about half an inch. Gently slide the paperclip back and forth a few times before removing. If necessary, wipe off the paperclip and then repeat. This almost always works to clear an air path. If that doesn't work, try using a push-buttom battery to heat the cartridge for a few seconds. Then continue heating as you suck gently. This should warm up the oil and allow the internal clog to clear.
Q: An air bubble has formed around the intake holes. The oil is "stuck" and can't reach the intake holes.⌄
A: Gently uncrew the mouthpiece partially, until there is a gap between the mouthpiece and the glass tank (allowing air to enter the tank). Stand the cartridge upright, or if possible stand at an angle, overnight. The oil should fall and reach the wick holes. Screw down the mouthpiece until it's tight, and enjoy! If that doesn't work, try warming the oil gently by heating the glass. (Body heat is often enough, or else a hairdryer works well.) Once the oil is warm and begins to flow, uncrew the mouthpiece (as described above) and stand upright until the oil falls to the wick holes.
Q: The oil tastes burnt. ⌄
A: Your battery may be too strong! The authentic terpenes in Himalaya are delicate and burn easily. For best results, use a battery with voltage of 2.8-3.5V.
Q: The cartridge isn't working. ⌄
A: First, make sure you've removed the rubber cap from the mouthpiece, and that the bottom of the cartridge is uncapped and screwed onto the battery.
Q: I removed the mouthpiece plug. The cartridge still isn't working. ⌄
A: Make sure the battery is turned on and charged. Unscrew and then re-attach the cartridge. (On certain batteries, just loosening or tightening the cartridge slightly can work.) Check to make sure that you can draw air through the cartridge. If possible, try the cartridge on a different battery.
Q: I've tried everything. This cartridge does not work! ⌄
A: One final trick: At the bottom end of the cartridge (opposite from the mouthpiece), there is a round metal contact within the threading. Try pulling this out slightly with tweezers or a paperclip. You only need to pull it out just beyond the threading. This makes contact with the battery and can occasionally get pushed in too far to connect. If that still doesn't work... Sorry about the trouble! Despite our best efforts, the occasional "dud" sneaks through. Please contact us so we can sort it out, or find us at an in-store event.
Q: The cartridge was stored upside down. There is no oil near the wick holes. ⌄
A: To use later, simply turn the cartridge upright and let the oil settle. (If the oil seems "stuck", try partially unscreweing the mouthpiece and leaning at a 45 degree angle overnight.) To use now, or to re-saturate a dry wick, gently heat the cartridge (until the oil inside flows visibly) and leave it upright for 30 minutes.
Using the Battery
Q: Do Himalaya batteries come fully charged? ⌄
A: Usually your Himalaya battery should come charged and ready to use, but not always. If it doesn't work out of the box, it probably just needs a charge.
Q: How do I know when my battery is charged? ⌄
A: Red lights = still charging. Green light = ready. When charging, the light on the USB charger will be red, and the red lights on your battery will illuminate. Once the battery is fully charged, the light on the USB charger will turn green, and the lights on your battery will flash and then turn off.
Q: When I plugged my battery in, the lights blinked three times and then turned off. Is it broken? ⌄
A: The battery will blink 3 times and then turn off when it's fully charged. Accompanied by a green light on the USB charger, this just means the battery is charged and ready to use.
Still have a question or problem? Contact Us